EXCHANGES POLICY

EXCHANGES

Looking to exchange your item? It depends on the order status: 

    •    Order placed: Please send us a note via email mugglesmagic96@gmail.com within 24 hours of the order if any changes need to be made.

    •    Order processed: Once the order has been processed, there will be a 10% handling fee for exchanging any items. 

    •    Order shipped/delivered: Once the order has left our studio or has been delivered to the customer, the customer will need to pay the shipping fees to exchange the product as well as to reship the item back. 

 

ADDITIONAL NOTES: 

    •    We're not responsible for items delivered to an incorrect or incomplete address supplied by the customer, so please double check your shipping information! You will be responsible for redelivery costs. 

    •    Please handle our products with care! Damaged items due to improper use is not our responsibility.